UK Fabrics Online | Help, Terms & Conditions

We detected that your JavaScript seem to be disabled.

You must have JavaScript enabled in your browser to utilize the functionality of this website.

You're currently on:

Home
/
Help, Terms & Conditions

Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery: Shipping is calculated during the checkout. There are four options. UK buyers can choose between Royal Mail 1st Class and Royal Mail 1st Class Recorded while European customers can select Royal Mail Airmail and Royal Mail International Signed For. The prices are automatically generated separately for each order based on the weight of the order. These postage costs are worked out by Royal Mail. All orders will be dispatched within two working days.
Privacy & Security: For your protection, UK Fabrics Online uses SSL (Secure Socket Layers) to ensure the safery of your personal information, including credit card details. Furthermore, credit card details are not stored on any of out computers.
All the personal information we collect is purely used to fulfil your oder and to keep a record of all our past orders. We do not share, trade or sell any of this information. We will not release any personal or financial information to other companies. We will also not send any newsletters if you choose not to.
If you wish to have your details removed from our system then please email us with your account details from the email address you used to sign up and we will remove you from the system.
Returns & Replacements: We can only accept returns for faulty fabric. By purchasing from us you agree that you understand what you are purchasing. We offer free samples so you can see what the fabric is like before you order. We can not offer any returns once you have cut into the fabric and we can only accept returns within 30 days of dispatch. We can not be held responsible for any damage caused to the fabric due to wear and incorrect washing. If you wish to return an item please contact sales@ukfabricsonline.com with your order number and details.
Fabric Variance: While a great deal of effort is taken in ensuring colour matches, different rolls of fabrics may vary slightly in colour. They may also vary from the pictures shown due to lighting conditions and camera/monitor settings. We can not issue refunds due to slight colour variance, but will refund if there is a large difference in colour.
Payment, Pricing & Promotions: All our prices include VAT If you require a VAT invoice then please contact us. Payment is currently all done via PayPal, but we plan on adding more payment methods in the future. Any returns on products purchased during a promotion will be refunded at the promotion price.
Ordering: When you order you are agreeing to purchasing one metre of fabric per quantity. If you wish to cancel an order after purchasing then please contact us within one working day. All orders will be dispatched within two working days.
Viewing Orders: To view current and past orders then navigate to "My Account" at the top of the page. From there you can print invoices and re-order fabric.
Updating Account Information: You can update your account information by navigation to "My Account" at the top of the page and following the instructions there.

New Products

My Cart

You have no items in your shopping cart.

Solution Graphics