“We have the best quality fabrics our customers are looking for”

 

 

The idea that would become TEXTURA™ didn’t originate from a boardroom discussion but a longing for more.

This longing was to craft something that resonated deeply, something that encapsulated the very essence of something that emerged not through mere conception, but through our customer’s expectations.

 

What is Textura™?

 

Introducing UK Fabrics Online’s own branded fabric, Textura™!

 

Our own brand fabric represents everything we believe in – a dedication to providing the best quality fabrics that our customers are looking for. It goes beyond being just a fabric; it is a promise!

We understand that our customers desire fabrics of outstanding quality, and that is precisely what Textura™ delivers.

When you choose Textura™, you are embracing more than just a fabric. You are embracing a commitment that reflects our devotion to delivering top-notch textiles that enhance your projects.

 

Where Quality Meets Promise

 

When we say ‘where quality meets promise,’ we are describing a scenario where not only are our fabrics of the utmost quality, but there is also a firm commitment to fulfill the expectations associated with that level of quality.

Think of it as a promise, a commitment from us, ensuring that what you receive isn’t just about top-quality fabrics, but about us standing behind our word and delivering on what we pledge.

 

Textura™ – Where Quality Meets Promise

 

Customer-Centric Approach

 

In an ongoing post-purchase survey, we have asked our valued customers a simple question: “Why did you choose to buy from us?”

Astonishingly, 54,9% responded with one resounding factor: our unwavering commitment to delivering quality fabrics. This overwhelming affirmation directly reflects the trust they invest in us to provide fabrics that truly enhance their projects.

 

 

Aiming high, here is where it gets even more impressive! Only a mere 4.7% of customers opted for our competitors due to perceived superior quality. This stark contrast speaks volumes about the level of trust and satisfaction we have built within our community.

 

 

High Customer Satisfaction

 

With an impressive average rating of 9.4 out of 10, our customer’s satisfaction speaks volumes.

This rating isn’t just a number; it is a reflection of the dedication we have poured into every fabric we have sold. It is your assurance that when you choose us, you are choosing quality.

Not only that, our NPS score sits at an incredible 80 with 84% of our customers saying they would recommend us to a friend!

If you are wondering what a NPS score is, Net Promoter Score (NPS) it is a metric that we use to measure customer loyalty towards our brand.

 

 

Our own’s Brand Reputation

 

Last but not least, the most important facet of our identity lies within our brand’s reputation.

We would like to make it clear…This reputation isn’t just something we stumbled upon or came up with! This is a result of our customer’s honest feedback and experiences.

We have always been committed to one thing – offering the absolute best quality fabrics. It is not about flashy words; it is about our dedication to ensuring that every single fabric we have sold so far, lives up to the high standards we have set.

This reputation is built on our promise to you, a promise that we stand by every time you choose us.

 

 

 

Stay tuned for our first product launch…! 😉